What is the principles in quality management?

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• First, focus on customer

Organization depend on the customer, therefore the organization should understand and meet the need of customer at present and in the future.

• Second, leadership

Leaders should establish the unity of purpose and direction

They should create a environment which can realize the the goal of staff

• Third, involvement of staff

We can obtain the benefits with the participate of all staff and united as one.

• Fourth, The method of management

• Fifth, Continuous improvement

Continuous improvement, the overall performance must be a permanent organizational goal